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Ohio EPPICard - the safe and secure way to access your payments!
contact us the safe and secure way to access your payments.

For questions about your benefits, contact your local County Department of Job and Family Services.

For all questions related to the EPPICard™ MasterCard® cardholders should call the Customer Service toll free number at 1-866-320-8822. Customer Service is available 24 hours a day, 7 days a week and handles calls related to:

  • Reporting lost, stolen, or damaged cards.
  • Balance inquiries.
  • PIN changes.
  • Transaction history requests.
  • Registering a complaint about a card issue.
  • Questions about card usage.
  • Questions about international card usage.

Protecting your personal and account information is our top priority

Occasionally our fraud prevention team may call you to verify if a specific transaction or transactions were authorized by you.

If we do call you, we will NEVER ask for your social security number or secret PIN number.

If you are ever unsure a call you receive about your Card or account is legitimate, hang up immediately and call us back using the toll-free telephone number found on this website, on the back of your Card or in the information included with your Card.