The Commonwealth of Pennsylvania has implemented a convenient "electronic" payment option for receiving your child support payments using a prepaid Debit MasterCard® card - A better way to receive your child support payments. Simply spend your money by presenting your debit card; it is safe, convenient and secure. You have immediate access to your funds because your child support payments are electronically loaded to your debit MasterCard® card account. You will not be waiting for your check to be sent through the mail.
The new debit MasterCard® account provides access to your funds 24 hours a day at ATMs, bank teller windows and merchant locations worldwide, anywhere debit MasterCard® cards are accepted. Your debit card account is FDIC insured and your account is protected by your Personal Identification Number (PIN).
Your deposits are posted on the banking day after your payment is received and processed. The Commonwealth of Pennsylvania is pleased to offer you the convenience and security of the Pennsylvania Debit MasterCard®.
Program Materials
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Lost, Stolen Cards
If you have lost your card or if it has been stolen, you should immediately call the toll free Customer Service number at 1-800-304-1669. This number is available 24 hours a day-7 days a week. For Customer Service outside of the United States, call collect by dialing 801-567-5342.
Access to available balance and transaction history through the Internet.
Online web access to your card account, balance, and transaction history is the quickest and easiest way to review transactions and deposits posted to your account. The information is displayed immediately in date and time order and reflects transactions posted to your account at the time they are conducted.
Monthly transaction history for the past 60 days is available online, at any time of day for your convenience. Print your monthly statement by selecting the preferred month.
Low Fees Charged for Other Services Using your Debit MasterCard®
- One (1) free ATM cash withdrawal each month at MoneyPass locations. Following the one free withdrawal, a fee of $1.10 will be charged for successful ATM cash withdrawals.
- $0.50 for ATM balance inquiries.
- $5.00 for each replacement card issued, after additional free replacement used.
- $15.00 for a request to expedite delivery new card delivery. Expedited delivery is a two day delivery, on standard business days only.
- $0.25 for each call, after you used the six free calls allotted each month.
*Note: Please see the Disclosure Statement for full listing of program fees.
Shop with it.
You can use your Commonwealth of Pennsylvania Debit MasterCard® at merchant locations displaying the MasterCard Acceptance Mark and there is no fee for point of sale transactions at these locations using your signature or PIN. You may also ask for "cash back" with your purchase.
Get Cash Faster.
Get cash at "in-network" ATMs, MasterCard® Member bank teller windows, or at your favorite merchant location, displaying the MasterCard® Member Acceptance mark.
"In-network" bank ATM locations include Wachovia Bank (a division of Wells Fargo Bank, N.A.), Wells Fargo Bank, First Niagara Bank, or PNC Bank.
Toll-Free Customer Service.
You have unlimited access to our web site 24 hours a day, 7 days a week, 365 days a year. Once a payment is loaded, you may access information regarding your account via the toll-free customer service telephone number 1-800-304-1669or the Internet at www.eppicard.com. International caller would use 1-801-567-5342.
Secure.
Your account is FDIC insured and protected by your personal secret code (PIN). Your web account is secured by your personally selected User ID and password.
Avoid ATM Surcharge Fees
- Some ATM owners may apply a fee called a surcharge to use their ATMs.
- Avoid paying this fee by using ATMs bearing one of the logos shown.
Free Services Using your Debit MasterCard®
- No monthly Account Maintenance fee.
- Initial Card Issuance, one free after initial issuance.
- Purchases at Point of Sale location, PIN or signature.
- Cash back with purchase.
- Deposit Notification, sign up by calling the Customer Service Number.
- Low balance alert, sign up by calling the Customer Service Number.
- Cash withdrawals at MasterCard® Member Bank teller windows.
- You are allowed six (6) free calls each month to the Customer Service Center's Interactive Voice Response system. There is never a cost to access your account on the web.
*Note: There is never a fee to report your card as lost or stolen, or to dispute a transaction posted to your account.
