Contact Us

Cardholders who have any questions about their Child Support payments:

Cardholders, who have any questions about their child support case including when your payments have been deposited to your New York EPPICard, should call the New York State Customer Service Helpline at 1-888-208-4485.

Customer Service is available 24 hours a day, 7 days a week, to:

For all questions related to the EPPICard™ MasterCard^®, cardholders should call the Customer Service toll free number at 1-866-461-4093, international call 801-352-3298. Customer Service is available 24 hours a day, 7 days a week and handles calls related to:

• Check your balance
• Select or change your Personal Identification Number (PIN)
• Review transaction history
• Ask questions about the card use
• Dispute a transaction posted to your card account
• Report lost or stolen card

Protecting your personal and account information is our top priority

Occasionally our fraud prevention team may call you to verify if a specific transaction or transactions were authorized by you.

If we do call you, we will NEVER ask for your social security number or secret PIN number.

If you are ever unsure a call you receive about your Card or account is legitimate, hang up immediately and call us back using the toll-free telephone number found on this website, on the back of your Card or in the information included with your Card.