The State of New Mexico, Human Services Department, has implemented a convenient "electronic" payment option for receiving your child support payments using a prepaid Visa® Debit Card - A better way to receive your child support payments. Simply spend your money by presenting your debit card; it is safe, convenient and secure. You have immediate access to your funds because your child support payments are electronically loaded to your Visa® Debit Card account.
The new Visa® Debit Card provides access to your funds 24 hours a day at ATMs, bank teller windows and merchant locations worldwide, anywhere debit Visa® cards are accepted. Your debit card account is FDIC insured and your account is protected by your Personal Identification Number (PIN).
Your deposits are posted on the banking day after your payment is received and processed. The Human Services Department is pleased to offer you the convenience and security of the New Mexico Visa® Debit Card.
Get Cash Faster.
Get cash at "in-network" ATMs, Visa® Member bank teller windows, or at your favorite merchant location, displaying the Visa® Member Acceptance mark.
"In-network" bank ATM locations include all Wells Fargo Bank ATMs.
Shop with it.
You can use your New Mexico Visa® Debit Card at merchant locations displaying the Visa Acceptance Mark and there is no fee for point of sale transactions at these locations using your signature or PIN. You may also ask for "cash back" with your purchase.
Toll-Free Customer Service.
You have unlimited access to our web site 24 hours a day, 7 days a week, 365 days a year. Once a payment is loaded, you may access information regarding your account via the toll-free customer service telephone number 1-866-898-2213 or the Internet at www.eppicard.com. International caller would use 1-866-323-4797.
Secure.
Your account is FDIC insured and protected by your personal secret code (PIN). Your web account is secured by your personally selected User ID and password.
Access to available balance and transaction history through the Internet.
Online web access to your card account, balance, and transaction history is the quickest and easiest way to review transactions and deposits posted to your account. The information is displayed immediately in date and time order and reflects transactions posted to your account at the time they are conducted.
Monthly transaction history for the past 60 days is available online, at any time of day for your convenience. Print your monthly statement by selecting the preferred month.
Free Services Using your Debit Visa®
Purchases at Point of Sale location, PIN or signature.
Four free ATM cash withdrawals each month only at Wells Fargo ATM locations nationwide.
Four free ATM Transaction Decline/Denials per month at any ATM location.
Free ATM balance inquiries conducted at any ATM locations.
Four free cash withdrawals per month at Visa® bank teller locations.
Initial Card Issuance and one free replacement every twelve (12) months.
No monthly Account Maintenance fee.
Four free calls each month to access account information via the interactive voice response (IVR).
Four (4) call to automated customer service for no fee per month.
Unlimited access to your account via the EPPICard® web site.
*Note: There is never a fee to report your card as lost or stolen, or to dispute a transaction posted to your account.
Low Fees Charged for Other Services Using your Debit Visa®
$1.50 for successful ATM cash withdrawals after free are used at Wells Fargo Bank ATMs or non-Wells Fargo Bank ATMs.
$0.50 for ATM denials, after free transactions are used. A decline occurs when the account balance is less than amount requested.
$15.00 for each replacement card issued, after initial card replacement and one free replacement per year.
$15.00 for expedited card delivery. Expedited delivery is a two business day delivery or 3 day delivery for selected USPS locations. Visit their web site to determine service in your area.
$5.00 for each funds transfer request. Funds transfer requests can be made using the automated customer service.
$3.50 for each International ATM cash withdrawals conducted outside the USA; a currency conversion fee of 2% of the transaction amount will be accessed on all international transactions, both purchases and ATM withdrawals.
$0.50 for each additional call to automated customer service after four (4) for no fee per month.
*Note: Please see the Disclosure Statement for full listing of program fees.
Avoid ATM Surcharge Fees
Look for Wells Fargo Bank ATM locations especially when visiting a new location.
Checking your balance before using the card. Do not exceed the amount available on your account.
Sign up for deposit notification and low balance alert via email, phone or text message.
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ATM Locators
Get Cash Back with purchases Many merchants including most grocery stores, home improvement stores, and others allow you to get cash back when you make a purchase. You can save a trip to the ATM with Cash Back. Tell the cashier before swiping your Card you would like to get cash back with your purchase. Select "Debit Card" and follow the prompts to get "Cash Back" and the amount you would like to receive.
Find the Nearest ATM Look for the VISA® logo on ATMs worldwide. Click on the VISA® logo below to find the nearest ATM.
Safety Tips when Using ATMs ATMs are a convenient way to access your money. Here are a few tips on how you can help protect yourself when using an ATM.
Have your Card out and ready to use as you approach an ATM. If you observe or sense suspicious persons or circumstances, do not use the ATM at that time.
Avoid ATMs that are poorly lit, hidden, or obstructed from view.
Never count your money at the ATM. Wait until you are in a safe location.
Take a trusted family member or friend with you, especially at night.
If you feel you are being followed when leaving an ATM, drive immediately to the nearest police or fire station, or to a busy, well-lit location. Call the police immediately.
If you are involved in a confrontation with an assailant who demands your money, COMPLY. Your safety and life is more important than any amount of money.
Never swipe your Card in an ATM that looks damaged or appears to have been tampered with.
It is not advisable to wear expensive jewelry or bring valuables to the ATM. This is an added incentive to the assailant.
Do not re-enter your PIN if the ATM keeps your Card. Instead, call Customer Service immediately to report your Card lost.
You can always find your customer service number on your Card, on this website, and on the printed information included when you received your Card.
If you believe your Card or PIN has been lost or stolen or that someone has transferred or may transfer money from your available funds without your permission, call us at 1-866-898-2213.
Contact Us
Cardholders who have any questions about their Child Support payments:
For any questions regarding your child support payments, please contact the State of New Mexico, Human Services Department.
Customer Service is available 24 hours a day, 7 days a week
For all questions related to the EPPICard™ Visa®, cardholders should call the Customer Service toll free number at 1-866-898-2213, international caller must call 866-323-4797. Customer Service is available 24 hours a day, 7 days a week and handles calls related to:
Check your balance
Select or change your Personal Identification Number (PIN)
Review transaction history
Ask questions about the card use
Dispute a transaction posted to your card account
Report lost or stolen card
Protecting your personal and account information is our top priority
Occasionally our fraud prevention team may call you to verify if a specific transaction or transactions were authorized by you.
If we do call you, we will NEVER ask for your social security number or secret PIN number.
If you are ever unsure a call you receive about your Card or account is legitimate, hang up immediately and call us back using the toll-free telephone number found on this website, on the back of your Card or in the information included with your Card.
