The Commonwealth of Massachusetts has implemented a convenient "electronic" payment option for receiving your child support payments using a prepaid Debit MasterCard® card - A better way to receive your child support payments. Simply spend your money by presenting your debit card; it is safe, convenient and secure. You have immediate access to your funds because your child support payments are electronically loaded to your debit MasterCard® card account. You will not be waiting for your check to be sent through the mail.
The new debit MasterCard® account provides access to your funds 24 hours a day at ATMs, bank teller windows and merchant locations worldwide, anywhere debit MasterCard® cards are accepted. Your debit card account is FDIC insured and your account is protected by your Personal Identification Number (PIN).
Your deposits are posted on the banking day after your payment is received and processed. The Commonwealth of Massachusetts is pleased to offer you the convenience and security of the Massachusetts Debit MasterCard®.
Massachusetts Department of Revenue
Lost, Stolen Cards
If you believe your Card or PIN has been lost or stolen or that someone has transferred or may transfer money from your available funds without your permission, call us at 1-866-316-5366, or write to us at Customer Account Services, P.O. Box 245997, San Antonio, Texas 78224-5997.
Get Cash Faster.
Get cash at "in-network" ATMs, MasterCard® Member bank teller windows within the Commonwealth of Massachusetts, or at your favorite merchant location, displaying the MasterCard® Member Acceptance mark.
"In-network" bank ATM locations include Alliance One Credit Unions, and MasterCard® Alliance network ATMs within the Commonwealth of Massachusetts.
Shop with it.
You can use your Massachusetts Debit MasterCard® at merchant locations displaying the MasterCard Acceptance Mark and there is no fee for point of sale transactions at these locations using your signature or PIN. You may also ask for "cash back" with your purchase.
Toll-Free Customer Service.
You have unlimited access to our web site 24 hours a day, 7 days a week, 365 days a year. Once a payment is loaded, you may access information regarding your account via the toll-free customer service telephone number 1-866-316-5366 or the Internet at www.eppicard.com. International caller would use 1-866-569-0446 (collect).
Your account is FDIC insured and protected by your personal secret code (PIN). Your web account is secured by your personally selected User ID and password.
Access to available balance and transaction history through the Internet.
Online web access to your card account, balance, and transaction history is the quickest and easiest way to review transactions and deposits posted to your account. The information is displayed immediately in date and time order and reflects transactions posted to your account at the time they are conducted.
Monthly transaction history for the past 60 days is available online, at any time of day for your convenience. Print your monthly statement by selecting the preferred month.
Free Services Using your Debit MasterCard®
*Note: There is never a fee to report your card as lost or stolen, or to dispute a transaction posted to your account.
Low Fees Charged for Other Services Using your Debit MasterCard®
*Note: Please see the Disclosure Statement for full listing of program fees.
Avoid ATM Surcharge Fees
Eppicard Information Links