EPPICard

EPPICard Login

In July, 2008, the State of Iowa implemented the new Debit Card™ program. IWD claimants can now access their payments online using a Visa^® debit card.Your payments are automatically loaded onto the card and you can go to millions of Visa ATM and retailer locations in Iowa and around the world to make purchases or receive cash.

Easy access to cash at thousands of ATM locations.

Cardholders can obtain cash at any ATM displaying the Visa^® or Plus^® logos.

Avoid ATM surcharges by using your Iowa Debit Card Visa^® card at Wells Fargo, MoneyPass or Alliance One.

Free cash back with purchases at many retailer locations.

Cardholders can make purchases or make purchases and receive cash back with no additional fees at many retailers, including grocery stores displaying the Interlink^® logo.

Look for the Visa^® or Interlink^® logos to identify participating merchants.

All bank locations displaying the Visa^® logo will provide cash withdrawals at no cost to Iowa Debit Card™ cardholders.

Access to available balance and transaction history through the Internet.

Cardholders have secure access to their available balance and transaction history using their user ID and password.

All transaction information is displayed immediately in date and time order.

Online access to available balance information is the quickest and easiest method available for the user.

Monthly transaction history for the past 60 days is always available to users online.

Low Transaction Fees

Iowa Debit Card™ cardholders are assessed the following fees:

ATM Cash Withdrawal Fee: $1.35 each time, after free are used
ATM Cash Withdrawal Fee- International Trans: $3.00 each time, plus 3% of the transaction amount
ATM Balance Inquiry Fee: $.50
ATM Denial Fee: $.50
IVR Fee: $.40 each after six (6) free each month
Card Replacement Fee: $5.00
Expedited Card Replacement Fee: $15.00

Program Material

To view these documents in PDF format, you will need Adobe Reader. This program is available for free download here:

ATM Locator

Get Cash Back with purchases
Many merchants including most grocery stores, home improvement stores, and others allow you to get cash back when you make a purchase. You can save a trip to the ATM with Cash Back.
Tell the cashier before swiping your Card you would like to get cash back with your purchase. Select "Debit Card" and follow the prompts to get "Cash Back" and the amount you would like to receive.

Find the Nearest ATM
Look for the VISA^® logo on ATMs worldwide. Click on the VISA^® logo below to find the nearest ATM.

Avoid ATM Surcharge Fees
ATM surcharges are additional fees charged by the ATM owner. You can avoid this surcharge fee by using ATMs displaying the following logos. To find your nearest surcharge free ATM, click on the logos shown below:

Safety Tips when Using ATMs
ATMs are a convenient way to access your money. Here are a few tips on how you can help protect yourself when using an ATM.

Have your Card out and ready to use as you approach an ATM. If you observe or sense suspicious persons or circumstances, do not use the ATM at that time.
Avoid ATMs that are poorly lit, hidden, or obstructed from view.
Never count your money at the ATM. Wait until you are in a safe location.
Take a trusted family member or friend with you, especially at night.
If you feel you are being followed when leaving an ATM, drive immediately to the nearest police or fire station, or to a busy, well-lit location. Call the police immediately.
If you are involved in a confrontation with an assailant who demands your money, COMPLY. Your safety and life is more important than any amount of money.
Never swipe your Card in an ATM that looks damaged or appears to have been tampered with.
It is not advisable to wear expensive jewelry or bring valuables to the ATM. This is an added incentive to the assailant.
Do not re-enter your PIN if the ATM keeps your Card. Instead, call Customer Service immediately to report your Card lost.

You can always find your customer service number on your Card, on this website, and on the printed information included when you received your Card.

Other Links

Iowa Workforce Development (To file a claim)
http://www.iowaworkforce.org

Iowa Workforce Development (To look for employment)
http://www.iowajobs.org

Lost, Stolen cards

If you have lost your card or if it has been stolen, you should immediately call the toll free Customer Service number at 1-866-899-5611. This number is available 24 hours a day-7 days a week. For Customer Service outside of the United States, call collect by dialing 210-331-2262.

Contact Us

Cardholders who have any questions about their IWD case, including when your payments have been deposited to your Iowa Debit Card™ , should contact your nearest Workforce Development Center or visit http://www.iowaworkforce.org.

For all questions related to the Iowa Debit Card™ Visa^®,cardholders should call the Customer Service toll free number at 1-866-899-5611. Customer Service is available 24 hours a day,7 days a week and handles calls related to:

Reporting lost or stolen cards
Balance inquiries
PIN changes
Transaction history requests
Registering a complaint about a card issue
Questions about card usage
Questions about international card usage

Protecting your personal and account information is our top priority

Occasionally our fraud prevention team may call you to verify if a specific transaction or transactions were authorized by you.

If we do call you, we will NEVER ask for your social security number or secret PIN number.

If you are ever unsure a call you receive about your Card or account is legitimate, hang up immediately and call us back using the toll-free telephone number found on this website, on the back of your Card or in the information included with your Card.

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