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Please be aware that there are current reports of phishing emails, phone text messages, and vishing phone calls, intended to obtain personal and/or card information. Phishing and vishing is a type of scam designed to steal your personal information. We will never request your personal information such as social security number, card number or PIN through any of these methods. Please do not respond to requests like these. Being informed is your best defense. See the Protect Yourself link for ways of avoiding identity theft. If you believe your card account has been compromised, please call the number on the back of the card.

Florida Debit MasterCards are good for three years.New Florida Debit MasterCards are mailed approximately 30 days before the "Good Thru" date on the front of your card.If your mailing address has changed since your card was issued, call the Customer Service hotline (1-877-567-1768) to update your address.Cards cannot be forwarded. If we do not have your correct address, you may experience delays in receiving your support payments.

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EPPICard

The State of California Department of Child Support Services (DCSS) provides a convenient "electronic" payment option for receiving your child support payments which will replace the printing of paper checks. This payment option is a prepaid debit MasterCard® card. Simply spend your money by presenting your debit MasterCard at retailers or obtain cash from an ATM or bank teller windows; it is safe, convenient and secure. For your convenience, your child support payments are electronically loaded to your debit MasterCard® card account.

The new debit MasterCard® account provides access to your funds 24 hours a day at ATMs, bank teller windows and merchant locations, anywhere debit MasterCard® cards are accepted. Your debit card account is FDIC insured and your account is protected by your Personal Identification Number (PIN).

Your child support deposits are posted after your payment is received and processed at the California State Disbursement Unit. DCSS is pleased to offer you the convenience and security of the California debit MasterCard®.

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